Monday, 27 August 2012

Tips On Coping With Difficult Patients And Clients

It is very clear that there will always be patients and clients that we're not so keen to look after. This arises from the fact that many patients we encounter in the course of our daily work have attitudes that you may not be very comfortable with.

Some are bearable but some are obviously irritating and you just feel like keeping off but, we are required to give the same treatment and care to everyone no matter their individual differences. It is our duty to give all patients the best care that we can.

Because the truth is, it was our choice to be a nurse and being a nurse requires professionalism, compassion and understanding. It wasn’t the patient’s fault that she is in the hospital. No one would wish to be there. So you need to know that the first thing on the patients mind is, “Why should I be here?”

That makes some patients become difficult to take care of. Not only have that, but medications and conditions further made them more difficult to deal with.

Below are a few suggestions that will help you deal with even your most difficult patients.

1. Be a good listener.

Look, you can build a good relationship with the most difficult patient by just listening to him. Even if you don’t like him, as long as he is under your care and your goal is to see him well and gone, start by listening. It is therefore important that you listen to patient's complaints and while doing it, establish eye contact.

Doing this can help you take a step closer to having a good relationship with the patient.And it pays off well.

2. Your body language matters.

As a nurse you should know that once you are with a patient, he sees you a god. Everything you do matters much to him. Every movement you make is full of meaning to him because he believes it’s for his good. And he’s totally dependent on you. So frowning your face, folding your arms, shrugging or looking at your watch when he is laying his concerns to you will send a wrong message. Make him feel relaxed. Professional smile and touch soothes pain and transmits hope. Don’t forget it.

3. Always be nice to all.

Keep in mind that patients do not want to be where they are right now. In your case, you chose that profession. So you need to be more patient and extra nice to patients. Be nice to their relations too. It all adds up to quick recovery.

4. Be Attentive.

When patients threaten to harm you or self do not take it lightly; report immediately to a higher person. When a patient threatens to sue the hospital or claims that he had sued an institution before, please do not brush it aside as idle talk. Be very attentive and report. And also take extra care to record everything pertaining to him and care given so that you’ll be safe in case of litigation. Nurse very carefully and don’t neglect to record all relevant data. It will always save a situation.

5. Its not bad to Seek for help.

If you are not at home caring for a particular patient, you can tell your superior about it and make it clear why you feel so. She can help and re-allocate the care to someone else. It also happens that after sometime especially if the patient will stay long in the facility, he might become friendly again and you would be able to manage him without pressure.

No comments:

Post a Comment